6 reasons why technology is NOT the key to your HR evolution

In a world increasingly driven by technology and embracing innovation, it’s easy to forget that it’s your human touch – your ability to empathise, connect, and inspire – that sets you apart as an exceptional HR professional.

Sure, advancements in technology, including artificial intelligence (AI) have aided the need for change, as more and more administrative tasks are automated. But even with these innovations, the human element remains indispensable.

“Human Remains”

I was once in an external meeting, where someone said, “When I say, ‘sales’, what is the first word that comes to mind?”. Before I had finished thinking of an appropriate response, three others had jumped in with “unethical,” “pushy” and “sleazy”. At times, it feels like people perceive HR very similarly.

In the fast-paced world of corporate jargon, some terms can be more off-putting than enlightening, and some reveal what people truly feel. One such example is “Human Remains”, a play on ‘Human Resources’ occasionally given by those who have a less then glowing perception of HR.

At first glance, “Human Remains” might seem like a derogatory label, but upon closer inspection, it reveals the nuanced role HR plays in managing the complexities of human capital within organisations, and how this can be impacted by preconceived expectations of what HR means.

We need to evolve again

‘Human Resources’ is a term that marked the evolution from the function’s previous name, ‘Personnel’, but more recently terms like ‘People and Organisational Development’ (POD) have come to the fore. This highlights that we are now heading into a new world where, as a function, we need to evolve again.

Moving away from blindly following technology – and instead emphasising the human element of your HR function – could be the key to spearheading this evolution, and here’s just some of the reasons why:

  1. Emotional intelligence: While AI can analyse data and trends, it lacks the emotional intelligence necessary to handle delicate interpersonal matters. HR professionals bring empathy and understanding to situations that can’t be replicated by algorithms.
  2. Cultural guardians: HR serves as the custodian of organisational culture, ensuring that company values are upheld and nurtured. This requires human judgment and intuition to navigate the nuances of workplace dynamics.
  3. Talent development: Developing talent goes beyond skill enhancement; it involves understanding individual aspirations, motivations, and potential roadblocks. A human touch is vital in crafting personalised development plans that resonate with employees.
  4. Conflict resolution: Workplace conflicts are inevitable, but how they’re resolved can make or break a team. HR professionals are skilled mediators, facilitating constructive dialogue and finding mutually beneficial solutions.
  5. Ethical decision-making: In matters of ethics and compliance, human judgment is irreplaceable. HR professionals should uphold ethical standards and ensure fairness in all organisational practices.
  6. Building relationships: At its core, HR is about fostering relationships; between employees, employees and managers, and employees and the organisation. These connections are built on trust, empathy, and genuine human interaction.

So, while the nickname “Human Remains” might evoke a chuckle or a cringe, it actually serves as a reminder of the enduring value of the human element in HR.

Get in touch

If you don’t have the internal expertise, it is important to outsource it to someone who does. To find out how Connor can support your organisation develop a progressive HR strategy, visit our page , or give us a call on 01491 414010.


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